Question 1

How does pricing work?

Accepted Answer

Pricing is tailored to each project depending on size, detail, and requirements. Please get in touch with your requirements for a personalised quote.

Question 2

Do you offer refunds?

Accepted Answer

No, refunds aren’t offered once work has begun as each piece is custom-made. However, if there's an issue, please reach out, and I'll work to make it right.

Question 3

How do I order?

Accepted Answer

Simply get in touch with your ideas and photos using my contact form. I’ll come back to you with a personalised quote and guide you through the next steps

Question 4

How long does it take?

Accepted Answer

Most custom illustrations are completed within 2 – 8 weeks, depending on the level of detail and how busy I am at the time. If you’re working to a specific date (like a birthday or gift), just let me know. I’ll always do my best to accommodate.

Question 5

What happens after I order?

Accepted Answer

Once your project and deposit is confirmed, I’ll begin your illustration and keep you updated along the way. You’ll receive a preview before anything is finalised, so you can make sure you’re completely happy.

Question 6

Can I use the artwork from Kirsten B Designs commercially?

Accepted Answer

All standard commissions from me are intended for personal use only. If you require artwork for business purposes or any commercial use, please contact me directly. I will provide a customised quote tailored to your commercial needs, ensuring your project is handled professionally and with the appropriate licensing. This approach allows each commercial commission to receive the proper attention and rights, maintaining the quality and uniqueness that define Kirsten B Designs.

Question 7

Can I order a custom illustration as a gift for someone special?

Accepted Answer

Yes, you can absolutely order a custom illustration as a meaningful and personal gift. If you have a specific date in mind for your gift, please let me know when you place your order, and I will do my best to accommodate your deadline to ensure your illustration arrives on time.

Frequently asked questions